1. Home
  2. Training
  3. Understanding the WAVE OnCloud Hierarchy
  1. Home
  2. Understanding WAVE OnCloud
  3. Understanding the WAVE OnCloud Hierarchy

Understanding the WAVE OnCloud Hierarchy

WAVE OnCloud uses a specific hierarchy of accounts to allow the delegation of billing, maintenance, and other features.

In the Diagram above, the Partner has three customers. The Partner has created one Partner Employee which has been assigned to each of the three Customer accounts. In addition, each Customer also has a Customer Employee. The Customer Employees have access to the Customer they were created in, but no other Customer account. The Partner Employee can be assigned to any Customer by the Partner.

The list below identifies each role in WAVE OnCloud.


The Partner role is the top-most role in the hierarchy and typically controls all other roles. Partners may create Employees of any type or role. The Partners then delegate billing, provisioning, and user creation authority to the Employee for a specific Customer account. Partners may perform the following:

  • Add, Delete, or toggle activation for Employees
  • Add, Delete, or toggle activation for Customers
  • View Customer data and metrics

Important: By default, when a Partner creates a Customer, they are added as an Employee with an Admin role. This allows the Partner full control over the Customer account. If the Partner Employee account for a Customer is deleted, the Partner will no longer have access to the Customer.

Customer Employee

Customer Employees are assigned to a specific Customer only and cannot view or modify other Customers. Customer Employees may have up to four different roles that are determined by the Partner and may be changed by the Partner at any time. These roles include the following:

  • Admin:
    Administrator-level Employees may perform any of the following roles listed below in addition to managing Users and Talkgroups.
  • Radio Admin:
    Radio Employees can change radio integration, WAVE users, Groups, OnCloud Gateway, Radio Subscribers and Talk Groups.
  • Billing:
    Billing Employees have access to read billing information and add or remove licenses.
  • Provisioning:
    Provisioning Employees can manage WAVE Users and Groups.

Partner Employee

Identical to Customer Employees but created by a Partner in the Partner portal and assigned to one or more Customers. Employees created in the Customer pages are assigned to that Customer only. Partner Employees created in the Partner Portal may be assigned to multiple Customers and have the same Role selection. This allows the Partner to delegate authority for multiple customers to individual Partner Employees to manage them. For example, if you are a Partner with many Customer accounts to manage, you may create a Partner Employee and assign that Employee to many different Customers.


Users are individual WAVE OnCloud accounts that will sign in for communication using a supported WAVE Mobile Communicator or Web Communicator client. Users must be assigned to a TalkGroup. Users may be created one at a time or uploaded via an Excel template.


Subscribers may be WAVE Subscribers or Radio Subscribers. Both types are associated with a radio system. If you are using WAVE OnCloud in Broadband-only mode, then you will not have Subscribers. Subscribers allow Private Calls between Broadband and Radio units and map radio IDs to an alias that will appear to WAVE OnCloud Users when the radio unit transmits or makes a Private Call.


A Customer is not a user. A Customer represents a group. Billing is set at the Customer level and is dependent on the number of users assigned to a Customer account. Customer accounts cannot sign in. All Users, Talkgroups, Radio Systems, and Subscribers are associated with a single Customer.

Updated on August 2, 2018

Was this article helpful?

Related Articles

Add A Comment