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Partner Functionality

Partner Functionality

  • About Partner Functionality

    Partners are the creators and managers of Customer Accounts. Because of this there are features that only Partners and Partner...
  • Adding a Customer

    Customers may be added by a Partner or an Partner Employee. When you add a Customer it is Active by...
  • Partner Navigation

    When a Partner or Partner Employee signs in to WAVE OnCloud they are presented with the Partner screen. The left-screen navigation...
  • Partner Employee Navigation

    Partner Employee Navigation Partner Employees may be assigned to multiple Customers and have the ability to switch between any of...
  • Viewing an Invoice

    For Partners and Partner Employees. Use the following procedure if you need to provide a Customer with an invoice. To...
  • WAVE OnCloud Gateway Specs

    The following list identifies the minimum specifications for the WAVE OnCloud Gateway Hardware. Standard Hardware: Optiplex 3050 with 4 GB...
  • Editing a Customer

    Editing a Customer allows you to modify the fields associated with that Customer except the Customer Alias. Additionally, you can...
  • Deactivating a Customer

    Deactivating a Customer prevents all Users of that Customer from signing in and deactivates radio integration. It does not delete...
  • Reactivating a Customer

    Reactivated Customers are immediately able to resume all previous functionality. Only Partners may reactivate a Customer. To reactivate a Customer...
  • Deleting a Customer

    Deleting a Customer removes all Talkgroups, Users, Radio Systems, and Customer Employees associated with that Customer. Only a Partner can...