Viewing a Gateway Health Report
Gateway health reports relate directly to the function of the WAVE OnCloud Gateway and its connection to the WAVE OnCloud...
Troubleshooting
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No Audio from Radios to Broadband Clients
Issue No audio is coming through to WAVE OnCloud Broadband clients when a connected radio transmits. Diagnostic Is audio coming... -
No Presence on Broadband Clients when Radios Transmit
Issue When a radio transmits, Broadband clients should see the ID of the radio in their display. This is referred... -
Volume Low between Mobile Communicators and Radios
Issue When a Mobile Communicator transmits to a Radio, the volume from the Mobile Communicator sounds low. Diagnostic Transmit from... -
Web Communicator Does Not Launch
IMPORTANT: The WAVE Web Communicator has been deprecated in the WAVE OnCloud 2.0. It will be replaced at a later... -
Web Communicator Audio Too Quiet
Applies To WAVE OnCloud 1.0. Issue When audio comes from the PC hosting the WAVE Web Communicator, the audio is... -
Web Communicator ‘Frozen’ or Unresponsive
IMPORTANT: The WAVE Web Communicator has been deprecated in the WAVE OnCloud 2.0. It will be replaced at a later... -
Web Communicator Does Not Recognize Microphone
IMPORTANT: The WAVE Web Communicator has been deprecated in the WAVE OnCloud 2.0. It will be replaced at a later... -
Volume Low between Web Communicators and Radios
IMPORTANT: The WAVE Web Communicator has been deprecated in the WAVE OnCloud 2.0. It will be replaced at a later... -
Audio from Web Communicator Sounding Garbled
IMPORTANT: The WAVE Web Communicator has been deprecated in the WAVE OnCloud 2.0. It will be replaced at a later... -
WAVE OnCloud Gateway Specs
The following list identifies the minimum specifications for the WAVE OnCloud Gateway Hardware. Standard Hardware: Optiplex 3050 with 4 GB... -
Difficulty Logging In to WAVE OnCloud
If you have problems logging in to the WAVEOnCloud.com portal, it may be due to cookies kept in your browser.... -
Supported Browsers
The following browsers are supported for operations in WAVE OnCloud. WAVE Web Communicator: Chrome Firefox WAVE OnCloud Portal: Chrome Firefox...