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Downloading the WAVE App

You can obtain the client from the iOS or Android App Stores.

IMPORTANT

Supported LTE carriers include: AT&T, Verizon, Sprint and T-Mobile.

Deleting the old WAVE Mobile Communicator is not necessary, however; to avoid confusion it is advised that users delete the old application unless they need to use it. Once installed, the new application provides the following launch icon.

To Download and Launch the WAVE Client Application

  1. Follow the instructions provided in the email or search for WAVE OnCloud Push-to-Talk in the store.
  2. Download and launch the application.
  3. When prompted, you must ALLOW the application to record audio, access the device’s location, access contacts, make and manage phone calls, and access photos, media, files, send and view SMS messages on your device. WAVE requires access to your Contacts in order to provide the capability to call them from the client. WAVE requires access to your Phone in order to make phone calls to your Contacts and handle minimization when incoming cellular calls occur. WAVE requires access to media files to transmit them via the application.
  4. When prompted, do not optimize battery usage. This will interfere with background operation.
  5. The End User License Agreement (EULA) page is displayed. You must read and accept the EULA to activate the PTT service on your phone.
  6. Tap Yes to confirm activation.

    • If prompted, enter the activation code given to you by your Customer or Operateor to activate the PTT application. This should be sent to you via email or SMS. If you do not receive an Activation Pass-Code then contact the Customer owning this account and ask them to generate an Activation Pass-Code for you.
  7. The WAVE PTT application contacts the server to retrieve contacts and groups (if any) before logging in. If you receive an Information notice, then see step 8. If you do not receive an Information notice then skip to Step 9.
  8. Information notice: if your phone number does not exist in system, then you will be prompted to create a new trial account.

    • If you would like to start a free trial account with yourself as the Customer, then click Free Trial and follow the prompts. You will be granted a free trial license for 30 days and you will be able to create your own TalkGroups and invite your own Users.
    • Tap Free Trial.
    • Enter the required information and then tap the SIGN UP button.
    • Enter phone numbers of users to invite and then click the INVITE button. You may invite up to ten people. They will receive SMS instructions to sign up to your account as users.
    • Tap the GO TO HOME DASHBOARD button to open the WAVE Customer Portal for your account.
  9. Once the WAVE application launches, you will be offered the chance to view the Tutorial.
    If you tap Skip Tutorial you will be taken to the application main page. You may launch the tutorial any time you wish from the menu.
  10. Once the application launches, it should show ‘Available’ at the top. You are now ready to begin using the new WAVE Communicator.
Updated on April 11, 2019

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