Manage Access to the Customer Account

Block Operator access to customer

A customer admin can manage the permission if an operator can view and modify customer account. The following table shows the permissions for the users to the customer account.

Users	Permission to View	Permission to Modify
From Operator	Yes	No
From Distributor	Yes	Yes
From Partner	Yes	Yes
From Customer	Yes	Yes

Note: The permissions here for distributor or partner are applicable provided that employee of the distributor or partner is added to the customer as employee or user.

Customers once added to the portal, need to log in to their customer account and can choose to block the operator to access customer account.

To manage the operator access to the customer account, follow these steps:

1. From the Customer page, click the Settings icon.
2. Select Advanced Settings.
3. By default, the Allow MSI Access check box is selected.
4. To block the operator from accessing the customer account, clear the check box.
5. Click SAVE.

The following actions are restricted when the Allow MSI Access check box is cleared.

Allowed	Not Allowed
Activate or Deactivate customer	Access to customer dashboard XDM corporate page
Delete customer	Access to manage users and devices
Access Chargify profile for customer	Access to manage subscription and licenses
Access and modify customer name and contact information	Access to manage contacts, talkgroups, radio systems, radio talkgroups and radio subscribers
Access to view and modify DM configuration for customer devices	Access to manage employees