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Web Communicator Does Not Recognize Microphone


The WAVE Web Communicator has been deprecated in the WAVE OnCloud 2.0. It will be replaced at a later date.


The WAVEOnCloud Communicator (WAVE Web Communicator) launched from the WAVE Communicator link does not recognize your microphone after launching and either displays a message that your microphone is not supported, or other communicators cannot hear you.


Look for a message in your browser stating that your microphone is not supported or attempt to transmit. If your audio is not propagating to other WAVE clients then you may have an issue with your microphone.

Possible Reasons

The WAVE Web Communicator is an HTML 5 application that requires a browser with HTML 5 support. Currently there are two tested browsers: Firefox and Chrome. Other browsers may not support HTML 5 fully.

Another possible issue is the use of a USB microphone that is not configured correctly.

Another possible issue is the permissions given to your browser. Your browser may require permission to access your microphone. Without permission, your browser may ignore any audio coming from your microphone.

Potential Solutions

Ensure you are using the correct browser.

Ensure your microphone is working correctly with other applications. Test recording audio using any of the applications on your computer that support audio recording.

If you are using a USB microphone, ensure your computer has identified it correctly and that you are using the newest drivers.

Ensure your browser has been allowed access to your microphone. For more information consult the microphone input instructions for your browser.

Enabling Microphone in Firefox
  1. If the WAVE Management Server is not a trusted site, then add it to your browser’s list of trusted sites. For instructions, consult the documentation for your browser.
  2. If you are prompted to share your microphone with the page, then select the microphone (if you have more than one connected) and confirm permission to share the device.
  3. For online operations instructions, click the Help link in the WAVE Web Communicator Settings menu.
Enabling Microphone in Chrome

Chrome may not always request microphone access when first accessing the Web Communicator. It may request access after sign-in.
If microphone access is not allowed, a warning is displayed on the sign-in page.

Changing Microphone Access by Site in Chrome
  1. Open Chrome.
  2. In the top right, click the Chrome menu icon.
  3. Click Settings.
  4. Click Show advanced settings.
  5. In the Privacy section, click Content settings.
  6. In the Microphone section, select the following:
    Ask when a site requires access to your camera and microphone (recommended)
  7. Click the Done button.


Updated on May 10, 2018

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